Shipping & Returns

SHIPPING

European Union
Standart Flat Delivery Rate €20.00

No BG VAT, no customs duties and taxes required. Place your order by 2.00pm GMT and your order will be delivered to you within three to five working days. All deliveries require a signature to authorise delivery.

International delivery

Non-EU European countries 

Standart Flat Delivery Rate €20.00

The rest of the world

Standart Flat Delivery Rate €30.00

Place your order by 2.00pm GMT and your order will be delivered to you within three to five working days.
Kindly note, your order may be held at customs. We currently ship all international orders Delivery Duty Unpaid. You will not be charged BG VAT however you may be required to pay customs duties and taxes. You are liable for these charges which cannot be predicted and are outside of our control. All deliveries require a signature to authorize delivery.

 

RETURNS

At IXTYS we are committed to ensuring the highest level of service. We have a dedicated team who conducts quality checks of stock to verify the good condition of products. Whilst we hope that you are delighted with your order, if you are not completely satisfied you can simply exchange for the same item in a different size (take in account that IXTYS collections are limited edition) or return your order. Please ensure you request your order return with us by simply following our Return Instructions or contact our Customer Service team for more assistance.

We must however stress that in order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all garment tags still attached and in their original packaging. Atelierixtys.com reserves the right to refuse a refund or exchange on items we deem unfit for resale. This does not affect your statutory rights.

All returns returned in accordance with our terms and conditions are entitled to a full product refund or exchange. Your refund will exclude shipping costs and for International orders customs duties and taxes. You will need to include your invoice in order for atelierixtys.com to identify your order and allocate your refund, exchange or store credit accordingly. If you wish to keep a record of your invoice then please  make a copy.

Once we receive your return we shall process your exchange or refund accordingly. DHL will guarantee that the package arrives safely and on time. Therefore only returns sent using our elected courier company DHL will be accepted. Goods returned by any other means such as standard post or other courier services are not advised as IXTYS cannot be liable for any loss or damage to such deliveries.

Return requests on full priced items, must be initiated within 14 days of delivery.
Return requests on sale items must be initiated within 7 days of delivery.
We aim to process your refund within 10-14 working days of receipt of your return.
We cannot be held liable for any undelivered returns.