Shipping & Returns

SHIPPING

European Union and Non- EU countries 
Standard Free Delivery Rate  by Standard Post (requires pick up from the nearest post office)

Standard Flat Delivery Rate by Courier- 20EU

For EU countries no BG VAT, no customs duties and taxes required. Place your order and it will be delivered to you within 10-15 working days after the dress has been made. Sample Sale dresses & Textile Art pieces will be shipped the next day after the payment has been made. All deliveries require a signature to authorize delivery.

For Non-EU countries kindly note, your order may be held at customs. We currently ship all Non-EU orders Delivery Duty Unpaid. You will not be charged BG VAT however you may be required to pay customs duties and taxes. You are liable for these charges which cannot be predicted and are outside of our control. All deliveries require a signature to authorize delivery

The rest of the world

Standard Free Delivery Rate  by Standard Post (requires pick up from the nearest post office)

Standard Flat Delivery Rate by Courier €30.00

Your order will be delivered to you within 10 to15 working days after the dress has been made. Sample Sale dresses & Textile Art pieces will be shipped the next day after the payment has been made.

Kindly note, your order may be held at customs. We currently ship all international orders Delivery Duty Unpaid. You will not be charged BG VAT however you may be required to pay customs duties and taxes. You are liable for these charges which cannot be predicted and are outside of our control. All deliveries require a signature to authorize delivery.

Made-to-order Dresses
Please, note that all made-to-order dresses cannot be returned or exchanged.

RETURNS

At IXTYS we are committed to ensuring the highest level of service. We are a dedicated team who conducts quality check of each dress to verify its good condition. Whilst we hope that you are delighted with your order, if you are not completely satisfied you can simply return your order at your expense. Please, ensure you request your order return with us by simply following our Return Instructions or contact our Customer Service team for more assistance.

We must however stress that in order to receive a refund, the dress(es) must be unworn and in perfect condition, with all garment tags still attached and in their original packaging. The same applies to Textile Art pieces. Atelierixtys.com reserves the right to refuse a refund on items we deem unfit for resale. This does not affect your statutory rights.

Sample Sale Dresses & Textile Art

All returns returned in accordance with our terms and conditions are entitled to a full product refund. Exchange is not possible. Your refund will exclude shipping costs and for International orders customs duties and taxes. Take in account that the flat rate of 20/30EU for the courier is not the full price. We pay the rest of the amount and it depends on the country the dress/textile has been sent to. We will provide you with a copy of the cash receipt from the courier/ post office. You will need to include your invoice in order for us to identify your order and allocate your refund, exchange or store credit accordingly. If you wish to keep a record of your invoice then please make a copy.

Once we receive your return we shall process your exchange or refund accordingly. Make sure your courier will guarantee that the package arrives safely and on time at your expense. Goods returned by standard post are not accepted.

Return requests on full priced items, must be initiated within 14 days of delivery.

Return requests on sale items must be initiated within 7 days of delivery.

We aim to process your refund within 10-14 working days of receipt of your return.
We cannot be held liable for any undelivered returns.